Refund policy

Refund Policy

All items in our shop are handmade to order. Because each piece is made specifically for you, we are unable to accept returns or exchanges for change of mind or sizing errors.

Eligibility We accept return or exchange requests within the first 5 days of receiving, only for items that arrive damaged, defective, or significantly different from what was described. Please inspect your order upon receipt and contact us promptly if there is an issue.

How to Request To initiate a return or exchange, email us at hello@iselak.co with your order number, a description of the issue, and clear photos showing the damage or defect. We will review your request and respond with next steps.

Return Shipping If a return is approved due to damage or a defect on our part, we will provide instructions for returning the item. Return shipping costs and responsibility will be determined on a case-by-case basis depending on the nature of the issue.

Exchanges Approved exchanges are subject to product availability. Because items are made to order, please allow additional production time for any replacement.

Final Sale Items Custom, personalized, and made-to-order items are final sale and are not eligible for return or exchange unless they arrive damaged or defective.

Questions For any questions about your order, please reach out to us at hello@iselak.co. We're happy to help.

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